Refund policy
Refund Policy — PNR Coaching
Last updated: September 24, 2026
We want you to feel safe buying from us. This is how refunds work.
3-day refund. You can ask for a refund of any PNR Coaching purchase within 3 days (72 hours) of buying it. Email info@pnrcoachng.com from the email you used to buy, with your order number. We will refund the full amount to your original payment method, usually within 5–10 business days.
After 3 days. Once the 3-day window has passed, purchases are not refundable, including PNR Membership, PNR Personalized, PNR Personalized + Feedback, and PNR Private 1:1, regardless of whether you have used the program or attended a session.
Free trial (Membership). When a free trial is offered, it will be described before you sign up, including the price that will be charged when it ends and how to cancel. If you cancel before the trial ends you will not be charged.
Changing your mind after the refund window. Once the refund window has closed, purchases are not refundable. You can move to a higher plan, and we will credit what you already paid toward the difference. Email us and we will set it up.
Technical problems or billing mistakes. If you were charged incorrectly, charged twice, or cannot access what you bought because of a problem on our side, email info@pnrcoachng.com within 14 days of the charge. We will fix it or refund the affected amount.
Cancelling a subscription. You can cancel your Membership at any time by emailing info@pnrcoachng.com or using the cancel option in the PNR Coaching app when available. Cancelling stops future charges. You keep access until the end of the period you already paid for.
Private sessions. Please give at least 24 hours' notice to cancel or reschedule a session. If you cancel or miss a session inside 24 hours, we will give you one make-up session per package. A second late cancellation or no-show in the same package forfeits that session. If PNR cancels a session, it is always rescheduled or credited at no cost to you. Each 4-week block is valid for 5 weeks from its start date.
Consumers in Turkey, the EU and the UK. Nothing in this policy limits any mandatory consumer rights you have under the laws of the country where you live, including any statutory right of withdrawal. By starting to use a digital product or service immediately after purchase, you agree that we may begin delivery right away, and you acknowledge that you may lose the statutory right of withdrawal for digital content or services once delivery has started, where the law allows this.
Payment problems and chargebacks. If you think a charge is wrong, please email us first at info@pnrcoachng.com. We answer within 2 business days and will fix real mistakes quickly.